Cancellation Policy

General Cancellation Policy

Where event or group bookings are cancelled between 14 days and 3 days prior to date of service: 50% cancellation fee is payable.
Where coach bookings are cancelled from 3 days to date of service: 100% cancellation fee is payable.

One Way/ Single trips & Return Trips

Free cancellation for One Way/ Single trips & Return Trips 14 days prior, Airport pick up and 72 hour  prior for all other A to B transfer services & 7 days for some high-end vehicles, where pick ups are more than 1 hour drive or 15 miles away from our base.
Should a client or their agents request that a chauffeur is on standby or is made available for a certain time period (hours or even certain dates) then unless it is detailed by the client the hours of the standby will be from specific period of time 0800 until 1800. Should the client decide not to use the services of the chauffeur who has been allocated to them then there will be a full charge per day unless the cancellation is within our cancellation period e.g. Hourly services
No Refunds are made for any journeys cancelled with less than 72 hour prior notice, any changes made to a booking ride within this period needs to be mutually agreed by the booking handler.

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